Manage and create product mix fulfillment strategies to meet customer requirements. It also offers the flexibly to view the extended supply chain network, from supplier to customer, as well as an internal locations such as a warehouse or production site, with reference to your product movement, storage, stock and aging. Below is the quick scope.

• Categorize and group products to track and manage their stock, demand and supply across your supply chain network.
• Calculate demand forecasts for products or product groups.
• Support for demand-plan handling and forecasting enables you to group products with similar demand patterns into demand plans and define the related parameters
• Manage products by minimum and maximum stock value along with reorder points.
• You can create forecasts manually or you can let novosales calculate a forecast using one of several statistical forecasting models and your historical data as reference.
• Check product availability and confirm delivery dates by checking customer requirements against the stock on hand and the product supply.
• Stock adjustment for physical inventory discrepancies.
• Stock Taking process for month end/quarter end counting
• Stock Movement Log to track product batch and serial numbers.
• Unrestricted stock transfers across warehouses
• Different costing methods supported: Standard cost; FIFO/LIFO; Weighted Average and Standard cost revaluation.
• Product Cost, Last buying price and WAP automatically updated based on goods receipt.
• Product Association like KIT, Cross references, Single and multiple replacement.
• Option to define different name for the same product for your customer or supplier.
• Stock Analysis on single view: Stock Summary and Batch details across branch network; Product monthly supply and demand; Purchase and Sales history with item details.
• You can define price lists and establish flexible pricing policies, so that prices and discounts are calculated automatically and applied to quotes, orders and invoices.
• Special pricing for a customer and prices in different currencies for the same product also allowed on each product with a validity period.
• You can configure multiple level of discounts and schemes, including periodic targets setup on similar products or a product group by zones, order type, period and even customer type.
• Minimum margin configuration to prevent selling below cost price. Option to configure automated pricing based on your cost, buying price or WAP.
  

Its provides you comprehensive access to customer-related information and related information like opportunities, quotes, orders and invoices. Your employees can use data system to verify product availability, deliver and satisfy customer needs, perform accurate forecasting, predict future sales and identify cross-selling and up-selling opportunities. Below is the quick scope.

• You can carry out an order confirmation check, which allows you to check if ordered items are in stock and you can confirm the sales order or you would like to do fresh sourcing in form of direct purchase or production.
• Manage your sales orders and the related sales quotes and opportunities.
• Record orders from one Time / regular customers with schedule deliveries.
• Product rates, tax, discount based on captured customer setting, but option to override at order level also.
• Advance payment details at the time of sales order and payment receipt print. Automatic adjustments at time of invoicing.
• Stock Availability check in Order and automatic Back Order creation. Create incremental Picking Slips for order as per avialbility of stock.
• Create invoices individually, collectively as part of automatic invoice runs.
• Create invoices for order OR for delivered items. You can also create invoice for single order or group of orders for a customer.
• You can add additional discounts and charges in all sales process. You can record shipment charges separately to third party and absorb the same as sales cost or include it in customer invoice as shipping charges.
• Standard working documents templates to configure and print different type of sales and service in different format.
• You can create invoice documents based on the delivery of products and services – and skip the complete order delivery. Remaining item can be shipped on later date or cancelled and recorded as lost sales for future analysis.
• Create credit memos for returns received from your customers or partners – even without reference to a sales or service order.
• Quotation and sales order linked to sales person for commission purpose. Commission rules again can be configured in multiple ways to be paid on complete order specific items or on certain minimum sales.
• Clear separation in active/pending and closed documents at various level from creation to delivery to invoice creation to payment received.
• Automatic targets and schemes based credit notes creation and option to make payment manually or automated adjustments on next invoice.
• Order management in different formats: Direct order, Scheduled order, Contract Order, Delivery against advance order, Order against advance bulk payment, consignment sales, export order and sample sales (zero value sales).

It allows you to offer service that differentiates you from the competition and increases customer satisfaction. With a comprehensive view of customers at their fingertips, your employees can deliver excellent service and make sure that all commitments to your customers are met. Below is the quick scope.

• Prioritize and organize employee workloads and determine the resources that are required, including the estimated time to complete the service, the required spare parts and the availability of those spare parts
• If a task – such as responding to a customer request for repair – is falling behind schedule, an escalation mechanism can be triggered to alert the responsible employee.
• You can create service confirmations and view detailed information on the incident category, time taken to complete the service order and spare parts used.
• You can track call resolution rates, order volumes and backlogs, associated costs and revenues, daily service delivery averages, rates of compliance with service level agreements, open versus completed service orders and the closure rates of outstanding orders.
• Employees can track the progress of customer inquiries from creation to resolution and attach electronic documents to a customer’s service record or account.
• Within the knowledge management repository, you can store, maintain and search for information, such as procedures, frequently asked questions, repair tips and articles about previous solutions.
• You can specify performance objectives service levels, for service delivery, such as the maximum processing time for resolving or completing a customer incident.
• Register and track individual warranty entitlements against serialized products.
• You first define your warranty offerings, including duration, coverage and service and spare parts limitations. You can then apply the warranties automatically when carrying out your service processes.

Automatically create purchase orders, verifying invoices and identifying duplicates and variances in invoices. Plan and consolidate procurement requirements, determine and confirm realistic delivery dates. The solution offers automated planning functions with interactive planning and can allows you to map supply planning process to actual and anticipated demands. Below is the quick scope.

• Create requisitions or purchase requests based on demand forecasts for products or product groups.
• Release demand forecast to supply planning where it forms the basis for current and future production and procurement until you receive sales orders.
• Novosales consider different demand types – including sales orders, service orders, demand forecasts and dependant demand – and determine how these are combined to form current planned demand in form of demand requisitions.
• You can process incoming purchase quotes automatically or enter information manually; with support for intelligent quote comparison you can compare quotes to identify the most suitable proposals.
• Support for exceptions control enables you to monitor and react to exceptions that occur in your supply planning processes, such as stock shortages or violations of safety-stock values or minimum days of supply.
• To make the process of supply control more efficient, you can merge several requisition requests into one purchase order, before their release, based on product and supplier criteria.
• Single or multiple receipts for a purchase order.
• You can also purchase services as well as materials that are not put in stock and later assign the related costs to a cost center or to a project.
• Direct receipt without a purchase order. No mandatory check of price at time of receipt; Excise, VAT, sales tax computation in order; Partial receipt for order line no; Warehouse specification for each order line no.
• Payment made on basis of supplier invoice and receipt matching after goods are received.
• Automatically compares supplier invoices with their corresponding purchase orders, goods and services receipts and allows posting of invoices that match completely. If any inconsistencies are detected, such as a price variance or a duplicate invoice, exceptions are raised, which can be handled manually, depending on your preference.
• Supplier Return document for excess or bad quality stock.
• Multi currency processing – order in one currency and invoice in a different currency.
• Additional costs/discounts in all process.
• Payment batch having multiple suppliers / invoices.
• Automated discount / penalty computation information during payment.