| For an on-demand applications support and training sessions are critical for promoting user adoption. Novoally Software 'Customer Support' is dedicated to help customers succeed on all fronts and get the most value out of its products. To meet the business needs of all companies, we offer several multi channel support offerings that provide expert-level customer support with best practices to meet your business and users needs.
For training, our education strategy has evolved from experiences with our ongoing customers. We at Novoally believe in providing our customers and partners access to classroom experiences, on-hands training opportunities, and other knowledge transfer sessions to help build self-sufficiency at the earliest possible.
As of today, novoally provides a multi channel support as part of your subscription. This support is designed to boost your success in 'novosales.com'.
Standard Support Includes:
- Multi channel customer service: Partner direct support, novoally email, online chat and direct phone line support.
- Online help center: Around-the-clock access to an online, searchable knowledge base with answers to the most commonly asked support questions.
- 10 am to 8 pm ( IST ) standard phone support (excluding holidays - only email supports on national holidays).
- Critical Issue Support 24/7 on special numbers.
- No limit on the number of cases that can be submitted
- No additional cost for any support extra support.
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