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Novosales.com is designed to address the business requirements of automotive after sales service for organizations of all sizes. The solution enables you to move from product life cycle to customer life cycle management.
Today, your customer has more information and choices about products and services available along with financial information. With novosales.com you can attract and retain customer with right approach to make him customer for life.
There is a change in relationships; Customer expects responsibility for the brand from OEM and service experience from dealer's network. It is this expectation that novosales.com allows your dealer service network to meet and you to track making you more customer-centric rather than manufacturing centric.
Novosales.com includes preconfigured settings for functionality that supports the most important requirements of your Automotive after sales operation.
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Inventory and Supply chain management (SCM) - Preconfigured SCM supports the adaptive supply chain networks in which suppliers, manufacturers, distributors, and dealers work together. Novoales.com supports your multi location operations with an option for centralized sourcing and distribution based on product consumptions categorized by models, zones, seasons etc to enable Parts availability at right time at right place.
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Customer Relationship Management (CRM) - novosales CRM allows you to consolidate all communication of customer at one place. It allows you to be future ready in understanding the customer need, categorize him not based on size but based on need and offer him product and services at right price. As customer moves up the customer relationship pyramid he becomes more distant and difficult for your competition.
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Workshop and Labour Time Management - novosales.com workshop management allows your dealership to optimize the workshop resources and perform load balancing for best possible customer experience. By using the labour work allocation and time recording tool, dealerships can analyze labour productivity and profitability on a vehicle to vehicle or in collective mode. The information can later be integrated to build special campaigns for specific vehicle models.
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Warranty & Quality Management - Warranty cost savings have greater impact on your company's bottom line because, like other cost cutting initiatives, the result is continuing savings over several years. Novosales.com integrates the warranty management, claims processing, Parts return, supplier recovery and quality improvement together to provide warranty reserves estimations and information to suppliers to be able to diagnose problems and fix them for upcoming production runs.
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Campaigns Management - novosales.com campaign analysis enables organizations to gauge the success of various campaigns by measuring campaign costs; leads generated and lead converted to customers. Campaign analysis begins by trending campaign costs and targets over time, calculating the return on investment for executed campaigns and measuring the variance in lead generation and costs against goals
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Vehicle Repair Repository as an Asset - novosales.com provides you interface to analyze, integrate vehicle service history across locations with other business systems. This directly saves your cost and time to understand the product performance on various possible parameters like warranty failures, product usage, parts failures, product performance, maintenance cost etc thereby reducing parts failure in existing and new product developments. Also once Repair history is available across models and market, it is possible for you as automakers to think beyond the normal service and offer Service Agreements to customers.
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Overall novosales.com after sales service, allows you to create differentiation in your customer service by anticipating changes. It allows you to be proactive and improve your ability to respond to your customer requests.
For more details on novoally thought process and experience in working with after sales operation download and refer 'Novosales.com for Automotive Sales and After Sales Market'.
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